{"id":390,"date":"2026-09-14T07:16:36","date_gmt":"2026-09-14T07:16:36","guid":{"rendered":"https:\/\/hl38imperialgroup.com\/index.php\/tiep-nhan-va-giai-quyet-khieu-nai\/"},"modified":"2026-09-14T07:18:45","modified_gmt":"2026-09-14T07:18:45","slug":"tiep-nhan-va-giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/hl38imperialgroup.com\/index.php\/tiep-nhan-va-giai-quyet-khieu-nai\/","title":{"rendered":"Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i"},"content":{"rendered":"
\n

C\u00d4NG TY TNHH D\u1ecaCH V\u1ee4 & DU L\u1ecaCH L\u1eee H\u00c0NH QU\u1ed0C T\u1ebe HL38 (HL38 IMPERIAL GROUP)<\/h4>\n

Tr\u1ee5 s\u1edf ch\u00ednh:<\/strong> \u1ea4p Thu\u1eadn T\u00e2y, x\u00e3 B\u1ebfn C\u1ea7u, huy\u1ec7n B\u1ebfn C\u1ea7u, t\u1ec9nh T\u00e2y Ninh, Vi\u1ec7t Nam.<\/p>\n

V\u0103n ph\u00f2ng giao d\u1ecbch:<\/strong> Khu ph\u1ed1 3, T\u00e2n Ph\u00fac Th\u00e0nh, ph\u01b0\u1eddng S\u00f4ng Tr\u00ed, th\u1ecb x\u00e3 K\u1ef3 Anh, t\u1ec9nh H\u00e0 T\u0129nh, Vi\u1ec7t Nam.<\/p>\n

Hotline h\u1ed7 tr\u1ee3:<\/strong> 0779068338<\/a> | Email:<\/strong> hl38travel@gmail.com<\/a> | Website:<\/strong> https:\/\/hl38imperialgroup.com\/<\/a><\/p>\n<\/div>\n

Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u01b0\u1ee3c ban h\u00e0nh c\u00f4ng khai v\u00e0 \u00e1p d\u1ee5ng cho to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng \u0111\u1eb7t tour du l\u1ecbch, d\u1ecbch v\u1ee5 l\u1eef h\u00e0nh, ph\u00f2ng kh\u00e1ch s\u1ea1n, v\u00e9 m\u00e1y bay tr\u00ean website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed ch\u00ednh th\u1ee9c https:\/\/hl38imperialgroup.com\/<\/strong> theo quy \u0111\u1ecbnh c\u1ee7a B\u1ed9 C\u00f4ng Th\u01b0\u01a1ng.<\/p>\n

I. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i<\/h2>\n

M\u1ecdi ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 tr\u00ean website https:\/\/hl38imperialgroup.com\/ \u0111\u1ec1u \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd tr\u00ean tinh th\u1ea7n th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i, t\u00f4n tr\u1ecdng quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng theo Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n

II. \u0110\u1ea7u m\u1ed1i ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/h2>\n
    \n
  • Hotline \/ Zalo ti\u1ebfp nh\u1eadn:<\/strong> 0779068338<\/strong> (H\u1ed7 tr\u1ee3 t\u1eeb 08:00 \u2013 22:00 h\u00e0ng ng\u00e0y)<\/li>\n
  • Email ti\u1ebfp nh\u1eadn:<\/strong> hl38travel@gmail.com<\/strong><\/li>\n
  • Tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng:<\/strong> Khu ph\u1ed1 3, T\u00e2n Ph\u00fac Th\u00e0nh, ph\u01b0\u1eddng S\u00f4ng Tr\u00ed, th\u1ecb x\u00e3 K\u1ef3 Anh, t\u1ec9nh H\u00e0 T\u0129nh<\/li>\n
  • B\u1ed9 ph\u1eadn ph\u1ee5 tr\u00e1ch:<\/strong> Ph\u00f2ng Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng & Gi\u1ea3i quy\u1ebft Khi\u1ebfu n\u1ea1i HL38<\/li>\n<\/ul>\n

    III. Quy tr\u00ecnh 4 b\u01b0\u1edbc x\u1eed l\u00fd<\/h2>\n
      \n
    1. B\u01b0\u1edbc 1 – Ti\u1ebfp nh\u1eadn:<\/strong> Ghi nh\u1eadn th\u00f4ng tin kh\u00e1ch h\u00e0ng, m\u00e3 \u0111\u01a1n tour, n\u1ed9i dung s\u1ef1 vi\u1ec7c v\u00e0 ch\u1ee9ng t\u1eeb li\u00ean quan.<\/li>\n
    2. B\u01b0\u1edbc 2 – X\u00e1c minh:<\/strong> Trong v\u00f2ng 24 – 48 gi\u1edd l\u00e0m vi\u1ec7c, ti\u1ebfn h\u00e0nh \u0111\u1ed1i so\u00e1t v\u1edbi b\u1ed9 ph\u1eadn \u0111i\u1ec1u h\u00e0nh, h\u01b0\u1edbng d\u1eabn vi\u00ean, \u0111\u1ed1i t\u00e1c h\u00e0ng kh\u00f4ng\/kh\u00e1ch s\u1ea1n.<\/li>\n
    3. B\u01b0\u1edbc 3 – Gi\u1ea3i ph\u00e1p & Th\u01b0\u01a1ng l\u01b0\u1ee3ng:<\/strong> Li\u00ean h\u1ec7 th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 v\u00e0 \u0111\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n b\u1ed3i th\u01b0\u1eddng, \u0111\u1ed5i d\u1ecbch v\u1ee5 ho\u1eb7c ho\u00e0n ti\u1ec1n th\u1ecfa \u0111\u00e1ng.<\/li>\n
    4. B\u01b0\u1edbc 4 – Ho\u00e0n t\u1ea5t:<\/strong> Th\u1ef1c hi\u1ec7n chi tr\u1ea3 b\u1ed3i ho\u00e0n trong 3 – 7 ng\u00e0y l\u00e0m vi\u1ec7c v\u00e0 g\u1eedi v\u0103n b\u1ea3n\/th\u00f4ng b\u00e1o x\u00e1c nh\u1eadn ho\u00e0n t\u1ea5t.<\/li>\n<\/ol>\n

      IV. Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft<\/h2>\n

      T\u1ed1i \u0111a kh\u00f4ng qu\u00e1 07 ng\u00e0y l\u00e0m vi\u1ec7c \u0111\u1ed1i v\u1edbi v\u1ee5 vi\u1ec7c th\u00f4ng th\u01b0\u1eddng; kh\u00f4ng qu\u00e1 15 ng\u00e0y l\u00e0m vi\u1ec7c \u0111\u1ed1i v\u1edbi v\u1ee5 vi\u1ec7c ph\u1ee9c t\u1ea1p li\u00ean quan \u0111\u1ebfn \u0111\u1ed1i t\u00e1c qu\u1ed1c t\u1ebf ho\u1eb7c h\u00e3ng h\u00e0ng kh\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

      C\u00d4NG TY TNHH D\u1ecaCH V\u1ee4 & DU L\u1ecaCH L\u1eee H\u00c0NH QU\u1ed0C T\u1ebe HL38 (HL38 IMPERIAL GROUP) Tr\u1ee5 s\u1edf ch\u00ednh: \u1ea4p Thu\u1eadn T\u00e2y, x\u00e3 B\u1ebfn C\u1ea7u, huy\u1ec7n B\u1ebfn C\u1ea7u, t\u1ec9nh T\u00e2y Ninh, Vi\u1ec7t Nam. V\u0103n ph\u00f2ng giao d\u1ecbch: Khu ph\u1ed1 3, T\u00e2n Ph\u00fac Th\u00e0nh, ph\u01b0\u1eddng S\u00f4ng Tr\u00ed, th\u1ecb x\u00e3 K\u1ef3 Anh, t\u1ec9nh H\u00e0 T\u0129nh, Vi\u1ec7t Nam. […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-390","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/comments?post=390"}],"version-history":[{"count":1,"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/390\/revisions"}],"predecessor-version":[{"id":397,"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/390\/revisions\/397"}],"wp:attachment":[{"href":"https:\/\/hl38imperialgroup.com\/index.php\/wp-json\/wp\/v2\/media?parent=390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}